Ask the Expert

Doug Thigpen

Q: When should I order fuel to avoid running out?

A: The best way to avoid a run-out is to sign up for our free automatic delivery service. We use a proven method based on weather forecasts and your past usage to calculate when you’ll need a fill-up. Otherwise, it’s important to give us enough time to schedule your delivery — especially if bad weather is expected. Monitor your tank gauge and call us when your propane tank gauge reads 30%.

Q: Why do I have to have a leak test if I run out of propane?

A: It’s about safety and insurance regulations. If the pressure changes in the gas lines — as happens when you run out of fuel — it’s possible that the joint compound that seals connections could contract and create a leak.