Q: I am on automatic delivery, when do you deliver gas?
A: We use a degree-day system, which we monitor daily, to calculate when our automatic delivery customers will need a fill-up. Accounts are set up to receive a delivery when their tank is at approximately 25%. While it is not exact because of weather trends, it gives us enough reserve to make sure you get your delivery before you run out. If you do run out, you may need a larger tank. Always let us know when you add a gas appliance in your home so we can adjust our calculations.
Q: How do I read the gauge on my tank?
A: The gauge on your tank is a percentage gauge, not a gallon gauge. For example, if the gauge reads 20 and you have a 250 gallon tank, you have 50 gallons of propane left in your tank. (250 x 20% = 50). If you do not know what size tank you have, please contact us and we will tell you.
Q: At what level should I call you for a delivery?
A: If you call for your fuel, you need to place an order for gas when your tank is at approximately 30%. That gives us time to schedule your delivery. If you are an automatic delivery customer and your tank reaches 20%, please give us a call to make sure you are scheduled for a delivery soon.
Q: Who owns the tank at my house?
A: In most instances, Parker Gas owns the tank at your residence. If you are not sure, please give us a call and we will confirm ownership.
Q: What do I do if I smell gas?
A: If you smell gas inside your home, exit your house first. Do not turn any lights in your home on or off, and call us immediately. We will come right over and check your system for leaks.
Q: Why did I get charged a special delivery fee?
A: Our delivery trucks work a scheduled area each day. An efficient delivery schedule helps us keep costs down. If we have to divert a truck from its normal route to make a special, unscheduled delivery, we charge a special delivery fee to offset some of the truck and driver expenses we incurred due to the change. These unscheduled deliveries are most often caused by late payments or a will-call customer not notifying us in time for a delivery. To avoid these charges, please keep your account current. And if you call for your propane, please order gas when your tank reaches 30%.
Q: Who do I call for after-hours service?
A: If you have an emergency of any kind after hours, call your local office and leave an emergency message. These calls are retrieved immediately by our on-call representative who will call you back shortly to help you with any problem.
Q: Does it cost me any extra to be on the Easy Pay plan?
A: No. It actually costs you less per gallon. We offer all our Easy Pay customers a 3-cents-per-gallon discount if they make their payment by the 10th of each month. This program is beneficial for you and it also helps us to be more efficient with our deliveries.
Q: Who do I call if I need service on my appliance?
A: We service all appliances that we sell. So if you purchased it from us, please give us a call for any service issues. We also service other brands that we don’t sell. We do not service HVAC units (furnaces, i.e.), but we are always happy to recommend a well-qualified and dependable HVAC service tech in your area.
Q: What are your payment plans and terms?
A: With approved credit you are eligible for our Easy Pay program. This program spreads your propane bills over 11 equal monthly payments, making each month manageable regardless of usage. We also offer automatic payment options through either bank draft or recurring credit card payments. Any of these plans can be stopped at any time with no cancellation fees. If you are not on our Easy Pay plan, payment for deliveries is due within 30 days from date of delivery or before a second delivery is made.
Q: Why should I be on automatic delivery as opposed to calling in my order?
A: Automatic delivery eliminates the responsibility of monitoring your tank and notifying us when you need gas. Most people plan to watch their tank and order gas when it reaches 30%, but in the shuffle of a busy schedule it’s easy to forget. If you don’t call until you are very low or if you run out of gas, you may be charged additional delivery fees. As an incentive to sign up, automatic delivery customers receive a 10-cents-per-gallon discount.
Q: How do I light my gas pilot?
A: Lighting pilots on today’s gas appliances varies depending on the manufacturer. We suggest that you review the manufacturer’s instructions for your appliance. If you have problems or need us to light it for you, please contact your local office.
Q: Is it better to buy or lease a propane tank?
A: We always recommend leasing a tank from us because you will have much less to worry about. When you lease your tank from us, we are fully responsible for tank maintenance and safety; we are experts in the safe handling of propane tanks.
Q: Do most people lease tanks from Parker Gas?
A: Yes. Most customers find this is cost effective and lessens worries. Buying and installing your own tank could cost anywhere from $700 to $3,000, depending on its size and type (aboveground or underground). A customer who owns a tank is also entirely responsible for all maintenance and repairs.
Q: How do I know if I have the right tank size for my home or business?
A: Before setting you up with a tank, our propane experts can help you evaluate your needs and ensure that you have the right size tank for your home. We determine the size of your tank by usage. If you use propane for various appliances but not for heating your home, you will require a smaller capacity tank than if you use propane for central heat. Large estate homes, as well as businesses, also require larger capacities because of their fuel usage.
